Terms & Conditions
Please read the below terms & conditions before using this website.
All users of this site agree that access to and the use of this site are subject to the following terms and conditions and any laws that may be applicable. if you do not agree to any of these terms and conditions, do not use this site.
All content of Vapour Shack Australia is property of Vapour Shack Australia and its third parties. Any reproduction or distribution of any of the content in Electronic or Hard Copy format is strictly prohibited unless prior authorisation has been obtained from Vapour Shack Australia.
In the event that a Vapour Shack Australia product or service is incorrectly listed at an incorrect price or description, Vapour Shack Australia reserves the right to refuse or cancel any orders placed for products listed incorrectly. If payment has already been accepted for products or services, Vapour Shack Australia shall issue a refund equalling the payment amount.
LIMITATION OF LIABILITY
Vapour Shack Australia, shall not be liable for any consequential damages that result from the use of, or the inability to use, any materials on this site or the performance of the products, even if Vapour Shack Australia has been advised of the possibility of such damages.
Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages. So the above limitation or exclusion may not apply to you.
SAFETY & AGE VERIFICATION
All users accessing the site or purchasing any of the services and products agree that they are of legal smoking age. It is an offence to purchase these products if the user is under legal smoking age, it is illegal to purchase these products to be given to person(s) under legal smoking age.
Vapour Shack Australia and any of the products listed are not marketed as therapeutic goods or a smoking cessation device.
Keep out of reach of children. Vapour Shack Australia is not responsible for any damages or consequences that may arise from any misuse or incorrect handling of any of its products.
All E-liquid Sold by Vapour Shack Australia is to be used at your own risk. Vapour Shack Australia take no responsibility for the use of these products. Under Australian Law, the sale of any E-Liquid product containing Nicotine is illegal. Vapour Shack Australia does not sell any E-Liquid or any product containing Nicotine or add any Nicotine to any products sold By Vapour Shack Australia.
Consult your doctor before using any E-Cigarette product. Our E-Liquid blends contain USP Grade Propylene Glycol (PG), USP Grade Vegetable Glycerin (VG) and Generally Recognised As Safe (GRAS) Flavourings. Propylene Glycol has been associated with irritant or allergic reactions. If you suffer an irritation or allergic reaction, discontinue the use of the product and dispose of product responsibly.
Persons allergic to Propylene Glycol, are permitted to contact us for custom E-Liquid to cater for your specific requirements.
Dead On Arrival (DOA)
If you receive a product that does not work when you get it, please contact us and we will rectify the issue for you as soon as possible. Some products that are sold are unable to be inspected by staff at Vapour Shack Australia before being sent out for delivery.
Items sold by Vapour Shack Australia are supplied with a manufacturer warranty. Warranty does not apply to items including but not limited to Consumable products.
Warranty Details are listed for each applicable product. if you are unsure of an item's warranty, please contact us and we will verify product warranties for you.
If a product is faulty, contact us and we will provide delivery details to send the faulty product. Original product packaging and all associated parts and instructions included with the product must be included to be returned on warranty.
Items received by Vapour Shack Australia, that are found not to be faulty will incur a fee to the purchaser including in service and return shipping fees. These costs vary between the nature of each item.
Warranty does not cover normal wear and tear, defects caused by rough handling, defects arising from firmware updates, misuse, modifications and failure to follow any included instructions with the product. If any of the above conditions are found on return of a product all shipping costs are to be paid by the customer and warranty is null and void.
All products sold by Vapour Shack Australia that are classed as consumables including but not limited to, E-Liquid, Replacement Coils, Wick & Wire Supplies, cannot be returned once opened or used.
This is for hygiene reasons and these items are NON-REFUNDABLE.
Change of Mind
Change of mind returns are permitted, and Vapour Shack Australia must be contacted prior to sending products back to us. Delivery instructions will be given to the purchaser.
Products can be returned if they are unopened and packing is not damaged. All return postage costs are covered by the purchaser. Product price will be refunded only, postage costs are not returned. Please choose products carefully. Refunds are issued back to purchaser once the product has been received by Vapour Shack Australia.
Items that are returned damaged or opened will incur a 25% restocking fee which is subtracted from purchase price on refund return.
PAYMENT & SHIPPING
All orders must be paid for in FULL before order is shipped.
Vapour Shack Australia accept PayPal payments only.
Due to the delays taken for bank transfers, we no longer accept bank transfer payments.
Vapour Shack Australia do not facilitate the pickup of orders, please do not ask.
If customers have items in an order that are out of stock will be notified with an option of refund or to wait until required products are in stock.
Out of stock items will be shipped separately to the customer at no extra cost.
Shipment tracking is provided for all orders. Customers can add delivery instructions if required to their order.
Flat rate shipping cost is $15 for orders up to and including $100, regardless of weight or size of order. Orders above $100 shipping is free of charge.
All products containing Lithium Ion Batteries will be sent via road transport only as required by carrier dangerous goods regulations.